Billing, Cancellation, Refund, Payment, and Suspension Policy

1. Plan charges

Flexible. $495 per month for one eligible business location. The first charge is $495, and Flexible bills $495 monthly until cancellation becomes effective. There is no setup or onboarding fee. Eligible first-time Flexible customers receive the 30-Day Money-Back Guarantee.

Annual Prepaid. One $4,740 payment covers 12 months for one eligible business location, equivalent to $395 per month for comparison. It saves $1,200 versus 12 Flexible monthly payments, about 20%, has no setup or onboarding fee, does not automatically renew, is not twelve recurring charges, and is excluded from the 30-Day Money-Back Guarantee.

Additional qualifying locations. $295 per month only after written scope confirmation and owner approval. They are not available through automatic public quantity selection and are excluded from the 30-Day Money-Back Guarantee.

One active standard plan. Unless Local Rank Master’s owner approves an exception in writing, only one active standard plan may cover the same member, business, location, or substantially common ownership group. A duplicate or conflicting purchase does not add another location, entitlement, onboarding, or service scope. The earliest successfully approved order controls; Local Rank Master may cancel a later conflicting order, stop any supported future renewal, and refund its charge to the original payment method as a duplicate-order correction. Additional locations require separately approved written scope and are never created by a duplicate purchase. This correction rule does not create a performance guarantee, results guarantee, or general refund promise.

2. Payment authorization and invoices

Flexible authorizes recurring monthly charges of $495 until cancellation becomes effective. Annual Prepaid authorizes one $4,740 charge for the 12-month prepaid term and no automatic renewal. Payment details are handled only through an approved secure payment process.

An approved payment process may create transaction, order, subscription, payment, invoice, confirmation, and account records. A receipt does not expand service scope or override accepted documents.

3. Secure payment-method changes

Use approved secure payment controls, or request an approved path from billing, to update a payment method. Do not send full card numbers, security codes, bank credentials, passwords, or verification codes through ordinary communications.

4. Flexible cancellation

Flexible may be canceled through an available verified subscription-management control or by a clear written request to support@localrankmaster.com. Ordinary cancellation takes effect at the end of the current paid billing period. A Timely Written Request under the 30-Day Money-Back Guarantee instead receives the treatment stated in that policy. No refund or money movement is automatic.

30-Day Money-Back Guarantee

Policy version. LRM-30-DAY-MONEY-BACK-2026-08-25-v1 applies prospectively to eligible new orders that accept it. It does not alter an earlier accepted plan, order, agreement, or historical refund policy.

Eligible Customer. An Eligible Customer is a first-time Local Rank Master customer purchasing the standard Flexible plan for one eligible business location, whose authoritative order and first $495 payment are verified, who uses an approved written channel, and whose business, location, substantially common ownership group, successor account, or re-enrollment has not previously used this guarantee unless the owner approves a written exception.

Service Activation Date. The Service Activation Date is the Eastern Time date and time when Local Rank Master sends written confirmation that the authoritative order and first payment were verified, required agreement and authorization records were accepted, required intake and access were sufficiently complete, and Local Rank Master began the managed service.

Guarantee Deadline and Timely Written Request. A Timely Written Request is a clear written cancellation and guarantee request received at support@localrankmaster.com, or through a verified authenticated account workflow when available, before the Service Activation Date or by 11:59 p.m. Eastern Time on the 30th calendar day after the Service Activation Date. Local Rank Master records the exact deadline. A delay in activation does not shorten the 30-day period.

Full first-payment refund. After a timely eligible request, Local Rank Master cancels future Flexible billing and refunds the full first $495 payment to the original payment method. There is no setup or onboarding deduction and no payment-processing-fee deduction from the customer’s $495 refund. Final money movement requires owner approval and is not automatic.

One-use limitation and exclusions. The guarantee may be used once per business, location, substantially common ownership group, successor account, or re-enrollment. Annual Prepaid, additional locations, add-ons, custom projects, advertising spend, pass-through costs, separately priced services, later monthly payments, duplicate enrollment, fraud, abuse, and duplicate recovery through both a refund and chargeback for the same payment are excluded.

Later-charge correction. A recurring charge collected after a Timely Written Request, or because Local Rank Master delayed activation beyond the normal renewal boundary, is corrected separately and is not part of the fixed $495 guarantee refund. The customer will not be left paying a second month after a timely guarantee cancellation.

No results promise. No proof of poor performance, ranking decline, lack of leads, dissatisfaction, or other outcome is required. The guarantee is a refund policy, not a promise of rankings, calls, leads, customers, revenue, review removal, profile reinstatement, Google eligibility, or any other business result.

6. Annual Prepaid cancellation

Annual Prepaid does not automatically renew. Client may contact billing@localrankmaster.com about cancellation, service-end handling, or an eligible refund review under this Policy and applicable law. The one-time payment covers the stated prepaid term; this Policy does not create a fixed early-termination penalty or automatic acceleration of charges.

7. Refund treatment and charge corrections

Recurring fees are generally nonrefundable after a paid period begins except as required by law, for Local Rank Master’s uncured material breach, or under an applicable written refund policy. An eligible 30-Day Money-Back Guarantee request returns the full first $495 payment with no processing-fee deduction, after owner approval.

Local Rank Master promptly reviews suspected duplicate, unauthorized, or erroneous charges and corrects confirmed errors separately from any policy refund. A refund is returned to the original payment method unless law or the payment process requires another method. Processing time depends on the payment process, network, and issuing financial institution.

Orders and subscriptions accepted under earlier pricing or policy versions remain governed by their recorded accepted terms. This Policy does not retroactively migrate them to August 25 pricing or a later policy.

8. Failed payments, suspension, and termination

Local Rank Master generally provides notice and review after a failed payment, may suspend work after a reasonable cure period, and may begin termination review if payment remains unresolved. Fraud, chargeback abuse, security risk, unlawful activity, loss of authority, platform prohibition, or risk to others may cause immediate restriction, suspension, or termination.

9. Billing questions, disputes, and chargebacks

Contact billing@localrankmaster.com promptly with the date, displayed amount, and a non-sensitive description of a suspected error. A chargeback does not itself cancel a plan or resolve a service dispute. Client may not receive duplicate recovery of the same payment, but nothing here restricts a nonwaivable right or legitimate payment dispute.

10. End of service and offboarding

When cancellation or termination becomes effective, ongoing work stops. Local Rank Master will remove its authorized access where reasonably practicable, identify material unfinished items, provide agreed final materials or status information subject to payment and security constraints, and retain records under the Service Agreement, Privacy Policy, and applicable law.